Manx Care appointment letters to be sent six weeks in advance of appointment date

Fri, 01 Dec 2023

Manx Care is piloting a process where patients are informed of their appointment six weeks before the appointment date.

It says this will reduce the number of letters that patients receive, and is predicted to reduce confusion and therefore reduce the number of patients that do not attend appointments.

Manx Care will initially trial this for all Orthopaedic first Consultant outpatient appointments, running the pilot for six weeks, from December 4, to measure its success.

It is expected that other services will follow the same process early in 2024.

Appointments will continue to be booked in the usual way, with the only change to the process being in the timing of when the appointment letter is sent.

All those who have appointments booked less than six weeks in advance will have their letter sent to them at time of appointment booking.

Another reason for the change is that Manx Care expect improvements in terms of efficiency and paper/postage costs.

If you have any queries about this change, the Manx Care Advice and Liaison Service (MCALS) can be contacted on mcals@gov.im or 01624 642642.

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