Pause in gas disconnections agreed following talks

Tue, 21 Nov 2023

Isle of Man Energy has agreed to a short pause in gas disconnections for domestic customers who are in debt and struggling to pay their bills.

The pause follows “constructive” talks held yesterday (November 20) between Isle of Man Energy and the Office of Fair Trading (OFT) as well as a subsequent meeting with the Chief Minister Alfred Cannan MHK.

It is hoped that the pause will give time for the OFT to review a number of cases lodged by Isle of Man Energy customers who have raised concerns around disconnection.

OFT chair, John Wannenburgh MHK confirmed in todays (November 21) Tynwald sitting that around 30 households have already been disconnected, although some of those have now been reconnected.

Isle of Man Energy has also made a commitment not to disconnect vulnerable customers who are on the company’s Priority Care Register and to ensure those who may be struggling are signposted to appropriate support.

The energy company has committed to review and update its disconnection policy, which will be published shortly.

Isle of Man Energy and the Isle of Man Government will continue to monitor the situation closely and will meet again to review the developments.

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