Manx Care's survey shows nearly 90% overall service satisfaction

Tue, 17 Oct 2023

Manx Care has released its Friends and Family Test Survey data for the second quarter (July – September 2023).

A total of 3,654 surveys were completed, garnering an overall satisfaction score of 89%, with patients and service users deeming the care they received “Good” or “Very Good.”

The feedback was collated from over six areas within Manx Care – Surgery, Theatres, Critical Care and Anaesthetics; Medicine, Urgent Care and Ambulance Service; Integrated Cancer and Diagnostics; Integrated Women Children and Families; Integrated Mental Health and Social Care Services; Integrated Primary and Community Care Services; and Patient Transfers. The breakdowns of each service area can be found around the hospital site.

Manx Care assure participates that the survey is completely anonymous and all feedback is taken seriously.