DEFA asking for feedback

Fri, 25 Aug 2023

The Department of Environment, Food and Agriculture (DEFA) are asking for those that have interacted with the Department in person or online over the last 12 months for feedback.

As a result; DEFA have launched a six week customer survey to determine how satisfied people were with interactions and how they found different aspects such as communication and payments.

According to DEFA, the survey takes a few moments to complete and asks people to rate their experiences when using services, including engagement through social media.

Clare Barber MHK, Minister for Environment, Food and Agriculture said: “We are looking for constructive feedback on what we’re doing well and where we can improve our customer service. The information will inform future decisions and hopefully improve customer interaction with my Department.”

DEFA has policy responsibility for a number of key areas including animal health and welfare, environmental protection, energy, food, farming, forestry, fisheries, ecosystems, planning and building control.

 

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