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Majority of Isle of Man surgeries fail Care Quality Commission standards

Mon, 23 Jan 2023

A report by the Care Quality Commission said just one out of 13 sugeries on the Isle of Man met all standards expected by the UK health watchdog.

The CQC found issues with safeguarding, support for long-term conditions, telephone practices and medicine storage.

Inspectors said there was also a lack of recruitment checks and inadequate cleaning.

Castletown Medical Centre was the only practice to meet all of the five standards.

Minister for the Department of Health and Social Care, Lawrie Hooper MHK, said: ‘I understand people may have concerns when they read the report for their General Practice, but I want to reassure residents that our GP surgeries are safe places to receive care. I am pleased that all of the surgeries have taken on board the comments from the CQC, and have already started making the changes to improve their services. We need to take these reports in context – the surgeries haven’t met CQC standards, but this is to do with administrative or in-practice processes, not the patient care.’

He added: ‘As a Department we have been assured by Manx Care that these issues are being addressed through action plans and monitoring, and we will receive regular process updates. We want to make sure that all of these recommendations are well implemented, to ensure the people of the Isle of Man are receiving a high-standard of quality service.’

You can read the report here.


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