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Police warn Thomas Cook customers to be vigilant over cold call scam

Thu, 26 Sep 2019

Members of the public have reported receiving calls and messages offering “refunds” by people purporting to be associated with, or acting on behalf of Thomas Cook.

Police are urging people to be vigilant of unsolicited calls, texts or social media messages that ask for personal or financial details, and not to automatically click on the links in unexpected emails.

Legitimate organisations will never contact you out of the blue and ask for your PIN, card details, or full banking passwords. If you get a call or message asking for these, it’s a scam.

Remember, your bank or the police will never ask you to transfer money out of your account, or ask you to hand over cash for safe-keeping.

If you think you have been a victim of fraud, report it to Action Fraud on 0300 123 2040 or via the online reporting tool. https://www.actionfraud.police.uk/alert/warning-thomas-cook-refund-scams

Thomas Cook customers should go to https://abta.com/thomascook for details on how they can make a claim.

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