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Queries raised about handling of health complaints

Mon, 18 Apr 2016

Who can raise a complaint about the Department of Health and Social Care and how is it dealt with?

That's the question which Onchan MHK Peter Karran wanted answering in the House of Keys last week.

It was met with criticism after the Minister insisted it had been answered a number of times before.

Anyone with grievance against the department has the right to receive a comprehensive written reply from a senior manager within six months - Howard Quayle explains how they're handled:

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Media

• Howard Quayle MHK